Technical Support
Frequently Asked Questions
1. Open the App Store on your iOS device
2. Search for "Undead Raid: Mystic TD"
3. Tap the "Get" button to download and install the game
4. Once installed, tap the game icon to launch it
- iOS 14.0 or later
- Compatible with iPhone, iPad, and iPod touch
- Requires at least 200 MB of free storage space
- Internet connection required for initial download and updates
Your game progress is automatically saved to your iCloud account when you are connected to the internet. To ensure your progress is saved, please make sure you have iCloud enabled on your device and are signed in with your Apple ID. We recommend enabling iCloud backup to prevent data loss.
1. Close the game completely and restart it
2. Restart your iOS device
3. Check for any available updates for the game in the App Store
4. Ensure your device has enough free storage space (at least 500 MB recommended)
5. Check that your device is running the latest iOS version
6. If the problem persists, please contact our support team with details about the issue, including your device model, iOS version, and a description of what happened before the crash
To restore your in-app purchases:
1. Open the game and go to the settings menu
2. Tap on "Restore Purchases"
3. Sign in with the same Apple ID you used for the original purchases
4. Your purchases should be restored automatically
5. If you still experience issues, please contact our support team with your purchase receipt
You can contact our customer support team in several ways:
1. Use the contact form on this page
2. Email us at qingheng43453@sohu.com
3. Call us at +372 8194 7930 (Monday-Friday, 9:00 AM - 5:00 PM GMT+2)
4. Visit our Discord server for community support
We release regular updates every 4-6 weeks, including new content, bug fixes, and performance improvements. Major updates with significant new features are released every 3-4 months. You can enable automatic updates in the App Store to ensure you always have the latest version.
Currently, Undead Raid: Mystic TD is a single-player game. However, we are actively working on adding multiplayer features, including co-op gameplay and player vs player battles, which are planned to be released in a future update later this year.
The game currently supports English, Spanish, French, German, Italian, Portuguese, Russian, Japanese, Korean, and Chinese (Simplified and Traditional). You can change the language in the game settings menu.
For gameplay tips and strategies, we recommend visiting our official website, joining our Discord community, or checking out our YouTube channel where we regularly post gameplay guides. If you're stuck on a specific boss or quest, feel free to contact our support team for personalized assistance.
Contact Support
Alternative Contact Methods
Email: qingheng43453@sohu.com
Phone: +372 8194 7930
Support Hours: Monday-Friday, 9:00 AM - 5:00 PM (GMT+2)
Response Time: We typically respond within 24-48 hours during business days
Community Support: Join our Discord server for help from other players